This Privacy Policy explains how Jay Balaji Digital (“we”, “us”, “our”) collects, uses, discloses, and safeguards your
information when you visit this website or contact us. By using this website, you agree to the terms described below.
1) Information we collect
Contact/Enquiry data: name, phone, email, business details, and message you submit (via WhatsApp or forms).
Usage data: device/browser info, approximate location (city-level), pages visited, and interaction events (only if analytics is enabled with consent).
Cookies/Identifiers: cookies or similar technologies for analytics and advertising measurement (only after you provide explicit consent).
2) How we use your information
To respond to enquiries, audits, proposals, and service requests.
To deliver services, improve website performance, and ensure policy-compliant marketing operations.
To prevent fraud/abuse and maintain security.
To comply with legal obligations and enforce our Terms.
To send marketing communications only with your explicit consent.
3) Cookies, analytics, and ads measurement
We may use analytics and advertising measurement tools (for example, Google Analytics / Google Ads conversion tracking) to understand performance.
These tools may use cookies or similar technologies. Non-essential cookies are disabled by default and will be enabled only when you accept them.
You can change your preference anytime via “Cookie Preferences” in the footer.
We use:
Essential cookies: Required for website functionality and security.
Analytics cookies: Help us understand how visitors interact with our website.
Marketing cookies: Used to measure effectiveness of advertising campaigns.
4) Sharing of information
We do not sell your personal information. We may share limited information with trusted service providers (e.g., hosting, analytics) strictly
for operating our website/services, or when required by law. When you contact us through WhatsApp, your communication is also subject to WhatsApp's policies.
5) Data retention
We retain enquiry information only as long as necessary for responding, service records, and lawful purposes (typically 24 months). We take reasonable steps to protect stored data.
6) Security
We implement reasonable technical and organizational safeguards including SSL encryption, access controls, and regular security assessments. No method of transmission or storage is 100% secure, but we continuously improve protections.
7) Your rights and choices
You can request access, correction, or deletion of your data (where applicable) by emailing us.
You can opt-out of non-essential cookies anytime using our cookie preferences.
You can withdraw consent for marketing communications at any time.
You have the right to data portability where technically feasible.
8) International data transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9) Children's privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
We may update this policy from time to time. The latest version will be posted on this page with an updated “Last updated” date.
Terms & Conditions
Last updated: 06 March 2026
1) Service disclaimer
Marketing outcomes vary by industry, budget, competition, product/service quality, and market conditions.
We do not guarantee specific results, rankings, leads, sales, or return on ad spend. Any case studies or examples are for illustration only and do not constitute a guarantee of future performance.
2) Scope of work
Work is performed based on a mutually agreed scope shared via proposal, WhatsApp, or email. Any additional tasks beyond the agreed scope may
require revised pricing/timelines. All services are provided subject to platform policies and applicable laws.
3) Client responsibilities
Provide accurate business information, approvals, and access needed for campaign/analytics setup.
Ensure your products/services comply with applicable laws and platform policies.
Review and approve creatives, claims, and offers before publishing.
Maintain compliance of your own website, products, and business practices.
4) Payments, billing, and taxes
Fees are billed as agreed (monthly/one-time). Government taxes may apply as per Indian law.
Delayed payments may pause services until cleared. All fees are non-refundable except as explicitly stated in our refund policy.
5) Cancellation and refunds
Digital marketing involves immediate work (research, setup, optimizations). Therefore, refunds are generally not provided for work already completed.
If you wish to cancel a monthly retainer, please inform us at least 7 days before renewal to avoid the next cycle billing.
Setup fees are non-refundable once work has commenced.
6) Policy compliance
We aim to run campaigns in a policy-compliant manner. However, platform approvals are controlled by those platforms.
If a platform rejects/disapproves content, we will help with fixes within scope, but cannot guarantee approvals.
Clients are responsible for ensuring their business and products comply with all applicable platform policies.
7) Prohibited use
This website must not be used for illegal activity. We do not promote prohibited services such as gambling/betting/prediction services,
counterfeit goods, dangerous products, or any content that violates Google Ads policies or applicable laws.
8) Intellectual property
All materials provided (reports, strategies, creatives) remain our intellectual property until full payment is received.
Upon payment, clients receive a license to use materials for their business purposes.
9) Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect or consequential losses (lost profits, lost data, business interruption).
Our total liability, if any, is limited to the amount paid for the specific service in dispute during the preceding 12 months.
10) Governing law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
This policy applies to any physical products or deliverables shipped as part of our services.
Delivery Timeline
Digital deliverables (reports, strategies) are delivered electronically within agreed timelines. Physical items, if any, are shipped within 5-7 business days of order confirmation.
Shipping Costs
Shipping costs, if applicable, are calculated based on destination and weight, and are communicated before order confirmation.
Tracking
Tracking information is provided via email once the order is dispatched.
International Shipping
We currently ship within India only. International shipping may be available on a case-by-case basis.
Delays
We are not responsible for delays caused by customs, natural disasters, or courier partners beyond our control.
Returns & Refund Policy
Last updated: 06 March 2026
Digital Services
Since our services involve immediate work (research, strategy, setup), refunds are generally not provided for work already completed. If you are unsatisfied, please contact us to resolve the issue.
Cancellation
Monthly retainers can be cancelled with 7 days' notice before the next billing cycle. Setup fees are non-refundable once work has commenced.
Physical Products (if applicable)
Physical products can be returned within 7 days of receipt if damaged or defective. Items must be unused and in original packaging. Return shipping is borne by the customer unless the item was defective.
Refund Processing
Approved refunds are processed within 7-10 business days to the original payment method.
Cookie Policy
Last updated: 06 March 2026
This Cookie Policy explains how we use cookies and similar technologies on our website.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website function properly and provide information to the site owners.
Types of cookies we use
Essential cookies: Required for website functionality and security. These cannot be disabled.
Analytics cookies: Help us understand visitor behavior and improve our site (enabled only with consent).
Marketing cookies: Track ad performance and personalize ads (enabled only with consent).
How to control cookies
You can manage cookie preferences through our cookie banner or by adjusting your browser settings. Disabling certain cookies may affect website functionality.
Third-party cookies
We use services like Google Analytics and Google Ads which may set their own cookies. These are subject to the respective provider's privacy policies.
Updates
We may update this Cookie Policy as needed. Check back periodically for changes.
Cookie Preferences
We use cookies for analytics and ads measurement. Non-essential cookies stay off unless you accept.
See our Cookie Policy for details.
